The fine print, in plain English
Terms of Service
Effective August 26, 2026
1. What we do
Midtown Mailers designs, prints, and mails shared postcards that feature multiple local businesses. When you reserve an ad spot, you are purchasing advertising space on a scheduled mailing, along with the design, tracking, and delivery services described on our site. These terms govern every reservation.
2. Reservations and payment
Spots are reserved when payment is completed through our checkout, processed by Stripe. Multi-mailing packages, when offered, are billed in full at reservation and cover the stated number of mailings. Prices shown at checkout are the prices that apply to your reservation.
3. Category exclusivity
Each card carries one business per category. Your category is reserved for you when your payment completes. If a conflict occurs, for example two businesses in the same category complete payment before we can confirm availability, the later reservation receives a full refund and first right to the category when it reopens.
4. Your content and approvals
You confirm that you have the right to use any logos, images, offers, and text you provide, and that your ad content is truthful and lawful. We design your ad with two revision rounds included, and nothing prints until you approve the proof. If we do not receive your materials by the stated asset deadline, we may build your ad from your public materials (such as your website) and confirm it with you at the proof stage. We may decline content that is misleading, unlawful, or a poor fit for a household audience.
5. The Mailbox Guarantee
Two commitments, plainly stated. First, if your card does not mail on the printed mail date, your spot on that mailing is free. Second, if your first campaign with us generates zero tracked calls or scans, your next mailing is free. We guarantee the things we control. We do not and cannot guarantee any particular volume of calls, customers, or revenue.
6. Cancellations and refunds
You may cancel any mailing that has not yet reached its reservation deadline for a full refund of that mailing and any remaining unmailed mailings in your package. Once a mailing passes its reservation deadline and design begins, that mailing is non-refundable, except as provided by the Mailbox Guarantee or Section 3.
7. Results vary
Advertising response depends on your offer, category, season, and neighborhood. Any figures on our site, including calculator outputs and example scenarios, are illustrative and are not promises of results.
8. Limitation of liability
Our total liability for any claim related to a mailing is limited to the amount you paid for the affected mailing. We are not liable for indirect or consequential damages, including lost profits.
9. General
We may update these terms; the version in effect when you reserve applies to that reservation. These terms are governed by the laws of the State of Georgia. Questions: hello@midtownmailers.com.